Property
Management

What if… the tenants fall into arrears?

Every precaution is taken to minimise tenants falling behind in their rent by carrying out daily checks on all tenant payments to ensure rents are kept up to date. Our tenancy arrears are also minimised by our thorough tenant selection criteria.

We have a zero tolerance policy when it comes to rental arrears and strict procedures in place, should a tenant fall behind in their rent. Our primary focus is to ensure that our office reduces any loss of income to the property owner. In accordance with the law, our office will also issue the appropriate notices

What if… We want to increase the rent?

As part of our service to our property investors we realise the importance of rental returns and we are constantly monitoring the current market rent on your behalf. A minimum of one rent review is carried out per year and one is automatically carried out when a tenant vacates or their tenancy agreement comes up for renewal. In addition to this service, we will also provide you with a Current Market Valuation following each review.

As experts in the industry, we acknowledge the importance of ensuring that your tenants remain on fixed term agreements as periodic tenancy decreases the security of your investment. We begin negotiation of tenancy renewals and increases at least 6 weeks prior to a tenancy expiring in order to minimise potential vacancy periods and to maximise your investment return. We feel that this particular time of a tenancy is vital and we put in a lot of time and effort and conduct research accordingly during this stage.

What if… We have maintenance concerns?

Maintenance matters are carried out in accordance with the property investor’s instructions. We only engage tradespeople who meet our office’s high standard. They must be licensed and they must have public liability insurance cover to protect you and your investment.

Due to the volume of work carried out for us, we are in a position to negotiate a fair market price. You will be advised of any repairs necessary. All maintenance work carried out on your property is of high standard. If at any time we are not satisfied with the quality of the workmanship we will instruct the tradesperson to rectify the problem immediately. The neglect of minor repairs will always lead to major (and more costly) repairs at a later date. At its worst, poor maintenance can cause a good tenant to leave. Our maintenance program will ensure that problems are rectified quickly at a fair market price.

We know that most tenants will not renew a tenancy agreement if requested maintenance is not carried out. We ensure that we act on maintenance requests promptly.

Having an ‘in-house’ maintenance program provides great economical benefit to you as an owner. A as any small maintenance issues can be taken care of at the time of the Health check and any others can be quoted on the spot saving on time and Quote fees some trades charge.

We will carry out quarterly routine inspections at your rental property to ensure the property is being looked after to a high standard.

Our property management team regularly inspects properties on behalf of the investor. During these inspections we will conduct a maintenance inspection as well as a general check of the internal and external condition. Should any major maintenance be required, you will be notified immediately.

We have a health check carried out by our handyman 2 out of the 4 quarterly inspections per year, we offer our owners the choice of having the handyman carry out any necessary repairs apparent at the time of inspection or at a later date.

Our office will issue you with a copy of the inspection report and a photo within 7days of the completion of a routine inspection. During each inspection we offer the tenants the opportunity to inform us of any issues they have in regard to the maintenance of the property. A feedback letter is also issued to the tenant advising them of any concerns relating to their upkeep of the property, ensuring that your property is being properly looked after.

If our office does advise that there is maintenance pending it is important that this is rectified immediately. A lack of maintenance on the property not only hinders capital growth of the investment, but also could lead to an injury claim. By law, a tenant has the right to arrange emergency repairs to the value of two weeks rent if the agent or owner has not acted within a reasonable time. Once again, the benefit of having our handyman conduct every second inspection proves beneficial in this situation as the need for emergency repairs is reduced.